FAQ : Frequently Asked Questions
OffDay Mattress
What is the OffDay mattress made of?
What is the OffDay mattress made of?
Our OffDay AirCloud Mattress is a hybrid of high-quality air-foams and individually wrapped mini and 7-zone pocket springs. This mix gives you a cool, cloud-like cushioning with sturdy support for your whole body.
Do I need to flip the OffDay mattress?
Do I need to flip the OffDay mattress?
No flipping needed – the mattress is designed to be used one-sided. Just rotate it every few months if you want to spread out wear evenly over time.
Does the OffDay mattress sleep hot?
Does the OffDay mattress sleep hot?
Not at all ! Unlike other full foam mattress, the OffDay Air-Cloud Mattress is a hybrid mattress of Air-Foams, Mini Pocket Springs and 7-Zone Pocket Springs which ventilates air naturally. This means you stay comfy and sweat-free through the night.
Can I use the mattress immediately after unboxing?
Can I use the mattress immediately after unboxing?
Absolutely. The mattress comes vacuum-packed in a handy box – simply unbox, unwrap, and watch it expand. It will be sleep-ready within minutes (fully expanded in about a day), so you can snooze on it the first night. The mattress will fully expand in 24-48 hours.
What bed frames can I use with an OffDay mattress?
What bed frames can I use with an OffDay mattress?
Pretty much any sturdy, flat foundation will do. You can place your OffDay mattress on a slatted frame, box divan, adjustable base, or even directly on the floor – as long as the support is solid, you’re good to go!
OffDay Pillow
What is the OffDay pillow made of?
What is the OffDay pillow made of?
Our OffDay AirFoam Pillow is made from a single piece of premium memory “AirFoam” that adapts to your head and neck. It also comes with an ultra-soft, breathable Tencel cover that’s removable and washable for easy care.
How do I clean the OffDay pillow?
How do I clean the OffDay pillow?
The pillow’s cover is removable and machine-washable, so keeping it fresh is easy. The foam core isn’t machine washable – just spot clean the foam gently with a damp cloth if needed, and let it air dry.
Is the OffDay pillow good for all sleep positions?
Is the OffDay pillow good for all sleep positions?
Yes! We designed the pillow to comfortably support side, back, and stomach sleepers alike. Its adaptive foam contours to your neck and head no matter how you sleep, so you wake up without aches.
What is the firmness of the OffDay pillow?
What is the firmness of the OffDay pillow?
We rate it about a medium-firm 7/10. It’s plush enough to cushion comfortably, yet firm enough to keep your head and neck aligned in any position.
Order & Shipping
Is delivery free in Malaysia?
Is delivery free in Malaysia?
Yes – we ship your OffDay productsfor freeall across Malaysia. No hidden delivery charges at all, whether you’re in KL, East Malaysia, or anywhere in between.
How long does delivery take?
How long does delivery take?
Next delivery is available in Klang Valley areas. In West Malaysia, you can expect your OffDay mattress or pillow to arrive within about 3 working days. For East Malaysia, it might take around 1–2 weeks – but hang tight, your OffDay comfort is on its way!
What is the box size and how is the mattress delivered?
What is the box size and how is the mattress delivered?
Our mattress comes compressed and neatly rolled in a compact box sizing just 35cm X 35cm X (152cm for queen size) and (183cm for king size), making it easy to move through doors or up stairs. Just bring the box to your room, unbox the mattress, and watch it magically expand to its full size. However, the mattress weighs about 40-45kg depending on size, make sure you are at home when we deliver if you think you cannot handle the weight so our delivery partner can deliver the mattress to your room.
Can I schedule or adjust my delivery?
Can I schedule or adjust my delivery?
Sure thing – if you need to change the delivery date or address, just let us know as soon as possible. We’ll do our best to accommodate any changes before your order is shipped out, so you get your OffDay goodies at the most convenient time.
Trial, Returns & Warranty
How does the 100-night trial work?
How does the 100-night trial work?
We offer a 100-night risk-free trial for our OffDay mattress so you can sleep on it at home and make sure it’s perfect for you. If you’re not in love after giving your body at least 30 nights to adjust, just contact us before the 100th night – we’ll arrange a free pickup and give you a full refund, no questions asked.
How do I return the mattress if it’s not right for me?
How do I return the mattress if it’s not right for me?
Just reach out to us via email or our contact page and we’ll handle the rest. We’ll schedule a free pickup from your home and process your full refund promptly – no stress, no hidden fees, and we’ll still be friends!
Does the OffDay mattress come with a warranty?
Does the OffDay mattress come with a warranty?
Absolutely – your OffDay mattress is covered by a 10-year warranty. We’ve got your back (literally) for a whole decade against any manufacturing defects, so you can sleep worry-free for years.
What does the 10-year warranty cover?
What does the 10-year warranty cover?
It covers any material or manufacturing defects in the mattress, such as deep sagging, foam cracks, or faulty cover stitching. (Normal wear-and-tear or damage from misuse isn’t covered, so try to keep your mattress in tip-top shape!)
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Support hours: Monday-Friday, 10am-6pm
